The defrost cycle on your HVAC System has failed. Use this emergency troubleshooting guide.
Emergency: 778-909-5731Follow these emergency steps in order. If at any point you feel unsafe, evacuate and call for help immediately.
Safety First
If you smell gas, suspect carbon monoxide, or see sparks, evacuate immediately and call 911. Do not attempt to operate your system if you suspect a safety issue.
Turn off your HVAC System to prevent additional ice accumulation
Check the HVAC System defrost thermostat for proper connection and operation
Verify the HVAC System defrost control board is receiving power
Manually initiate HVAC System defrost cycle if your unit has a manual defrost mode
Call for HVAC System service if the defrost cycle does not operate automatically
Our emergency team is available 24/7. Call now for immediate assistance.