Question 1

What counts as an HVAC emergency?

Accepted Answer

An HVAC emergency includes complete loss of heating in winter, no cooling during extreme heat, gas smells, burning odors, unusual noises, water leaks, error codes causing system shutdown, or any situation where your comfort and safety are at immediate risk.

Question 2

How fast can a technician arrive for an emergency?

Accepted Answer

Our emergency response times vary based on location and current demand, but we prioritize rapid dispatch across Metro Vancouver. Most emergency calls receive service within 2-4 hours. Call 778-909-5731 for immediate dispatch.

Question 3

Do you provide 24/7 emergency service?

Accepted Answer

Yes, we provide true 24/7 emergency HVAC service, 365 days a year including holidays and weekends. Our emergency technicians are always on call to handle heating and cooling emergencies.

Question 4

What are the emergency call-out fees?

Accepted Answer

Emergency service rates vary based on the time of day, day of week, and nature of the emergency. We provide transparent pricing upfront before any work begins. Call 778-909-5731 for current emergency service pricing.

Question 5

Do you offer same-day service?

Accepted Answer

Yes, same-day emergency service is our priority. For system replacements, we often complete installations the same day or next day depending on the system type and availability.

Question 6

Which areas do you serve?

Accepted Answer

We serve all of Metro Vancouver including Vancouver, Burnaby, Richmond, Surrey, Coquitlam, Port Coquitlam, Port Moody, Delta, New Westminster, North Vancouver, West Vancouver, Langley, White Rock, Maple Ridge, and Abbotsford.

Question 7

Do you service commercial buildings?

Accepted Answer

Yes, we provide emergency HVAC service for commercial buildings, multi-family residences, strata properties, and industrial facilities across Metro Vancouver.

Question 8

How far in advance should I call?

Accepted Answer

For true emergencies, call immediately at 778-909-5731. We dispatch technicians as quickly as possible based on the urgency of your situation.

Question 9

What brands do you repair?

Accepted Answer

We repair all major HVAC brands including Lennox, Carrier, Trane, Goodman, Rheem, Amana, York, Daikin, Bosch, Navien, Viessmann, Mitsubishi, Fujitsu, LG, Samsung, Ruud, Bryant, IBC, and NTI.

Question 10

Do you stock parts for same-day repairs?

Accepted Answer

Yes, our emergency vehicles are fully stocked with common HVAC parts for most major brands, allowing us to complete many repairs on the first visit without waiting for parts.

Question 11

Can you repair older HVAC systems?

Accepted Answer

Yes, we repair systems of all ages. However, for very old systems where parts are no longer available, we may recommend emergency replacement options.

Question 12

What types of heating systems do you service?

Accepted Answer

We service gas furnaces, electric furnaces, propane furnaces, boilers, hydronic heating, radiant floor heating, heat pumps, and ductless mini-split systems.

Question 13

Do you provide upfront pricing?

Accepted Answer

Yes, we provide transparent pricing before starting any work. After diagnosing the problem, we'll give you a clear quote for the repair or replacement.

Question 14

What payment methods do you accept?

Accepted Answer

We accept cash, credit cards, debit cards, and e-transfers for your convenience.

Question 15

Do you offer financing for emergency replacements?

Accepted Answer

Yes, we offer financing options for emergency system replacements. Contact us at 778-909-5731 to discuss financing availability.

Question 16

Can HVAC emergency damage be prevented?

Accepted Answer

Many emergencies can be prevented with regular maintenance. Annual furnace and AC tune-ups catch small problems before they become emergencies, extend system life, and improve efficiency.

Question 17

What should I do if I smell gas?

Accepted Answer

If you smell gas, evacuate immediately, do not use any electronics or light switches, and call your gas company emergency line. Once safe, call us at 778-909-5731 for emergency furnace service.

Question 18

How do I restart a furnace safely after a shutdown?

Accepted Answer

Check your thermostat settings, ensure the furnace switch is on, check the circuit breaker, and replace the air filter if dirty. If the furnace still won't start or shows error codes, call us immediately rather than attempting further troubleshooting.

Question 19

What are common warning signs of HVAC problems?

Accepted Answer

Warning signs include strange noises, reduced airflow, uneven heating/cooling, frequent cycling, rising energy bills, unusual smells, and visible rust or water around equipment.

Question 20

Why is my furnace blowing cold air?

Accepted Answer

Common causes include thermostat settings, pilot light issues, dirty air filters, ductwork problems, or a malfunctioning heating element. Call 778-909-5731 for emergency diagnosis.

Question 21

Why won't my AC cool my home?

Accepted Answer

This could be due to low refrigerant, dirty condenser coils, frozen evaporator coils, thermostat issues, or compressor failure. We provide 24/7 emergency AC diagnostics and repair.

Question 22

What does it mean if my boiler is losing pressure?

Accepted Answer

Pressure loss usually indicates a leak in the system, a faulty pressure relief valve, or expansion tank problems. This requires immediate professional attention to prevent system damage.

Question 23

Why is my heat pump freezing in winter?

Accepted Answer

Heat pumps can freeze due to defrost cycle failures, low refrigerant, restricted airflow, or malfunctioning reversing valves. This requires emergency service to prevent compressor damage.

Question 24

Are your technicians licensed and certified?

Accepted Answer

Yes, all our emergency technicians are licensed, bonded, Red Seal certified, and have extensive experience with all types of HVAC systems.

Question 25

How long has your company been in business?

Accepted Answer

HVACEmergency.ca is a division of ROMA Heating & Cooling, which has been serving Metro Vancouver since 1999, giving us over 25 years of HVAC emergency experience.

Question 26

Do you guarantee your emergency repair work?

Accepted Answer

Yes, we guarantee all our emergency repair work with warranties on both parts and labor. Specific warranty terms depend on the type of repair or replacement.

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